Technical Support

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Our customers are important to us, which is why Jones & Bartlett Learning is pleased to provide the highest quality of service to our customers.

For issues concerning placing orders, product availability or content please contact Customer Service.

For Instructors looking to set up new courses or requesting desk copies please contact your Sales Representative.

For Instructors looking to order Instructor's Resources, please locate the product in our catalog and click the 'Resources' link at the bottom.

For Technical Support requests, including log in issues, errors and general instruction on using our system please contact us through our Tech Support Center.
There you will be able to search through help documents, send us support requests and chat with Support reps.

For instructors using Navigate 2 products, we've created a comprehensive Navigate 2 Instructor's Training Manual.

For instructors using Navigate (First Generation) products, we've created a comprehensive Navigate Instructor's Training Manual.

For students using Navigate 2 products, we've created a comprehensive Navigate 2 Student's Training Manual.

For Instructors and Students wishing to learn more about our Navigate products, we've created support videos at www.jblnavigate.com/support

System Requirements
To work successfully with Navigate 2 your computer/mobile device should match one of the supported browser and operating system configurations. Navigate 2 may run on newer (or even slightly older) versions of these browsers, but a version is not considered fully supported until it is specified with an "X" in the matrix below.

"+" Means minimum version, tested to latest current version widely available.
* Applications currently operate correctly, but in an attenuated manner within small screen sizes. Additionally, the Navigate eReader is not compatible with mobile devices with screen sizes smaller than seven inches. Users on smaller screens cannot necessarily access all functionality. Issue will be addressed in future release.
** Excludes Kindle and Nook platforms. Flash player used in offline ebook reader is not supported beyond Android 4.1. Issue will be addressed in future release.